Privacy Policy
In Limine — AI Client Intake Platform
1. Introduction
Crème Mind AI LLC operates In Limine, an AI client intake platform for attorneys and law firms. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when the Service is used.
This Policy applies to In Limine account users and to prospective clients who interact with an intake flow powered by In Limine.
Privacy questions and verified privacy requests may be sent to [email protected].
2. Information We Collect
Account and firm information
- Name, email address, phone number, firm name, role, and account credentials.
- Firm profile information such as practice areas, office location, intake preferences, brand settings, scheduling links, and widget configuration.
- Communications you send to us, including support, privacy, billing, and product inquiries.
Prospective-client intake information
- Contact details provided during intake, such as name, email, phone number, and preferred contact method.
- Matter-related information voluntarily provided during the intake conversation.
- Conversation transcripts, AI-generated summaries, urgency scores, timestamps, and intake status.
- Device and request information such as IP address, browser type, device type, and security logs.
Billing information
Payment method details are processed by Stripe. In Limine does not store raw card numbers. We may receive and store billing metadata, such as plan, subscription status, invoices, receipt information, and Stripe customer or subscription identifiers.
3. How We Use Information
- Provide, operate, maintain, and secure the Service.
- Authenticate users and manage accounts, firm settings, intake dashboards, widgets, and scheduling integrations.
- Process intake conversations, generate summaries, assign urgency scores, and deliver attorney notifications.
- Process subscriptions, trials, renewals, invoices, cancellations, and billing support through Stripe.
- Respond to support, privacy, security, product, and legal inquiries.
- Detect, prevent, and investigate fraud, abuse, unauthorized access, and technical issues.
- Analyze aggregated or de-identified usage patterns to improve reliability and product quality.
- Comply with legal, billing, security, tax, accounting, dispute, and compliance obligations.
4. AI Processing and Attorney Review
In Limine uses AI systems, including Anthropic Claude, to conduct intake conversations, ask follow-up questions, generate summaries, and assist with urgency scoring.
AI output may be incomplete, inaccurate, or require attorney review. In Limine does not provide legal advice and is not a substitute for professional judgment.
Intake conversation data is not used by In Limine to train AI models. Where third-party AI providers process data for the Service, we configure available controls intended to prevent use of customer intake data for model training.
5. How We Share Information
We do not sell personal information. We share information only as described below.
Service providers and subprocessors
| Provider | Purpose | Data |
|---|---|---|
| Anthropic | AI intake conversation processing | Intake conversation text and related prompt context |
| Supabase | Database and authentication | Account, firm, and intake data |
| Stripe | Payment processing | Billing contact details and payment metadata |
| Resend | Transactional email delivery | Email addresses and notification content |
| Vercel / Cloudflare | Hosting, application delivery, and CDN — depending on the part of the Service accessed | Technical logs and request metadata |
| Calendly / Cal.com | Scheduling integration when enabled | Scheduling links and submitted contact details |
Legal, safety, and compliance
We may disclose information if required by law, subpoena, court order, government request, or similar process, or when we believe disclosure is reasonably necessary to protect rights, safety, security, the Service, users, or the public.
Business transfers
If Crème Mind AI LLC is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to reasonable confidentiality and continuity protections.
6. Data Retention, Export, and Deletion
| Data Type | Retention |
|---|---|
| Account and firm profile data | For the life of the account, then as needed for legal, billing, security, backup, and compliance obligations. |
| Intake submissions and transcripts | For the life of the subscription, unless deleted earlier through a verified request and subject to applicable obligations. |
| Billing records | As required for tax, accounting, fraud-prevention, dispute, and legal compliance purposes. |
| Security and technical logs | As needed to operate, secure, debug, and protect the Service. |
| Aggregated or de-identified analytics | May be retained to improve reliability and product quality. |
You may request export or deletion of personal information by contacting [email protected]. We will process verified requests as required by applicable law and subject to legal, security, fraud-prevention, billing, backup, and compliance obligations.
Some information may be retained in backups for a limited period or retained where needed to comply with law, resolve disputes, collect fees, prevent abuse, maintain security, or enforce agreements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information processed by the Service. Service data is encrypted in transit and at rest.
No system can be guaranteed 100% secure. You are responsible for using strong credentials, limiting account access, configuring your intake notices appropriately, and reviewing your own professional and regulatory obligations.
Suspected security incidents may be reported to [email protected].
8. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, session management, security, preferences, product functionality, and usage analytics.
You may disable cookies in your browser settings. Some cookies are necessary for login and core Service functionality, so disabling them may prevent parts of the Service from working.
9. Prospective-Client Notices and Firm Obligations
Law firms using In Limine are responsible for providing appropriate notices and obtaining any required consents before collecting intake information through the Service.
Firms are also responsible for deciding how to describe their relationship with prospects, when representation begins, what confidentiality obligations apply, and what disclosures are required in their jurisdiction.
Suggested disclosure: This intake tool is provided by your law firm and powered by In Limine. By proceeding, you confirm that you understand this is not legal advice, does not create an attorney-client relationship, the firm has not accepted your matter, and you should consult counsel promptly regarding any applicable deadlines. Your responses will be transmitted to the firm for review and may be processed by AI and service providers that support the intake platform. Intake conversation data is not used to train AI models.
10. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, export, or object to certain processing of personal information.
To exercise privacy rights, email [email protected]. We may need to verify your identity and authority before processing the request. Requests are subject to legal, security, fraud-prevention, billing, backup, and compliance obligations.
11. State Privacy Disclosures
Residents of certain states, including California, Colorado, Connecticut, Utah, Virginia, and other jurisdictions, may have additional privacy rights under applicable law.
We do not sell personal information. If a state privacy law applies to your request, we will respond according to that law after receiving a verifiable request at [email protected].
12. Children
The Service is intended for attorneys, law firms, and prospective clients seeking legal intake assistance. It is not directed to children under 18, and we do not knowingly collect personal information from children under 18.
13. International Users
In Limine is operated from the United States. If you access the Service from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be posted on this page or communicated through the Service. Continued use after an update means the revised Policy applies.
15. Contact
Privacy requests and general questions may be sent to [email protected].